Privacy Policy

Protecting your privacy and managing your personal data with the highest level of care are fundamental principles at Gradcut. This Privacy Policy outlines the reasons for collecting personal information, as well as how we collect, use, disclose, store, and protect such information. 

Additionally, it provides guidance on accessing your account or contacting us to update, correct, or delete any personal information, as well as lodging complaints if you have any concerns. Gradcut is committed to Australian privacy legislation in the way it collects, uses, secures and discloses personal information. Our practices are aligned with the Australian Privacy Principles (APPs), governing the collection, use, disclosure, storage, and protection of personal information. 

We only collect and process personal information where there is a lawful basis to do so, which may include consent, contractual necessity, or legitimate interests. By accepting this Privacy Policy, you explicitly and voluntarily consent to Gradcut handling your personal information in accordance with its terms and conditions. You have the right to withdraw or decline your consent at any time, and where we rely on legitimate interests, you can object.

Entities Covered

This Privacy Policy applies to Gradcut which is owned and operated by Edit on the Spot Pty Ltd, ABN  38651049160 (“Gradcut”, “we”, “us”, and “our”) and with respect to the Site, University Portals, and Services provided to Universities and Students.

By visiting our websites or providing us with your personal information, you consent to the collection, processing, and storage of your personal information as described in this Privacy Statement.

Definition of Personal Information

Personal information refers to any information or opinion, recorded or not, true or false, in any form, about an individual whose identity is apparent or reasonably ascertainable from the information or opinion.

Types of Personal Information Collected

We may collect personal information such as your name, gender, date of birth, address, telephone number, mobile number, student ID number, and email address. However, we do not retain financial information or credit card numbers used for purchasing products or services.

Why We Collect Personal Information

Personal information is collected to provide selected Services, offer tailored service options, improve communication, enhance user experience, and inform about new service offerings, discounts, promotions, or events. Information collected is solely used for the intended purpose.

Disclosure of Personal Information

We do not use personal information in contradiction to this Privacy Policy but may disclose it to third parties under specific circumstances outlined in this policy. We ensure reasonable steps are taken to safeguard personal information disclosed to third parties, including trusted partners overseas.

Collection of Personal Information

Most personal information is collected directly from you when you provide consent. Information is obtained during product or service purchases, inquiries, applications, competition participation, refunds or returns, Site usage, phone interactions, or office visits. We may also gather information about Site or application usage to improve services.

In general, Gradcut uses the information collected about you to:

  • Provide you with the support you may request;
  • Respond to your inquiries or to fulfil your requests;
  • Diagnose website technical problems;
  • Send you information that we believe may be of interest to you, such as product announcements, newsletters, educational materials and upcoming events;
  • Send you administrative information such as notices related to product, service or policy changes;
  • Understand how our websites and services are being used;
  • Personalise your experience on our websites and present products, features or news that are tailored to your interests;
  • Prevent, detect, mitigate and investigate fraudulent or illegal activity; and
  • As described to you when we collected the information.

Legitimate Interest

We employ cookies and other tracking technologies to understand browsing behaviour, analyse website usage, deliver targeted advertising, improve site functionality, and enhance user experience. You have the option to reject cookies, but it may affect website availability and functionality.

Passive Collection

Like many other websites, Gradcut and its service providers may collect certain information automatically. This information might include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (such as HTML pages and graphics), operating system, date/time stamp, the links you click on, and other actions you take when accessing our websites, services, or emails. We may also gather clickstream data to analyse trends in aggregate and to administer the site. For more details on our use of these technologies and how to manage them, please refer to our Cookie Statement.

Opt-Out and Communication Preferences

You have the right to opt-out of receiving further communications from us. To modify communication preferences or remove yourself from our database, contact our Privacy Officer at support@gradcut.com.

Accessing, Correcting, and Deleting Personal Information

You have the right to access any personal information that Gradcut processes about you and to request information about:

  • What personal data do we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long do we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

You can request modification or deletion of personal information at any time by contacting our Privacy Officer. Alternatively, you can update personal information through your account settings on our Site.

Sharing and Disclosing Your Personal Information

We do not disclose or share any of your personal information without obtaining your consent, except for the purposes outlined in this notice or as required by law. Gradcut utilises various third-party services to fulfil specific business functions. However, all processors acting on our behalf handle your data strictly in accordance with our instructions, complying fully with this privacy notice, relevant data protection laws, and any other applicable confidentiality and security protocols.

Stripe:

We employ Stripe as our payment gateway for processing orders. They function as processors on our behalf. Customer data provided to Stripe is directly submitted to them by customers through a modal web form on the checkout page. For further details about Stripe, please refer to their Privacy Notice at https://stripe.com/gb/privacy

SendGrid:

At times, we may utilise SendGrid as a platform for customer communications. They act as processors on our behalf. SendGrid is provided with a list of names and email addresses when operational emails need to be sent to customers. For additional information regarding SendGrid, please consult their Privacy Notice at https://www.twilio.com/en-us/legal/privacy.

Social Media Features and Widgets

Our websites include social media features, such as YouTube videos, the Facebook Like button, and widgets such as the Share this button or interactive mini-programs that run on our websites. These features may collect your IP address, and which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy statement of the company providing it.

Testimonials

We post customer testimonials on our websites that may contain personal information such as the customer’s name, photograph and/or social media links. We obtain the customer’s consent before posting the testimonial to post their name along with their testimonial. If you wish to request the removal of your testimonial, contact us at support@gradcut.com.

Storage and Protection of Personal Information

We store personal information securely and take reasonable steps to maintain data integrity and security. While we implement security measures, transmission of information over the Internet carries inherent risks, and we cannot guarantee absolute security.

Transfer of Data Outside Australia

Data may be transferred overseas for hosting purposes. By accepting this Privacy Policy, you consent to such transfers.

You can Opt-Out of any Email Communications

At any time you decide you no longer wish to receive email communication from us, you can choose to be removed from any mailing list by following the “unsubscribe” link within our email communication or by sending your request to support@gradcut.com.

Data Retention and Handling Policy

Personal data is retained for necessary periods to fulfil Gradcut’s Service requirements, comply with legal obligations, and resolve disputes. Retention criteria are based on legitimate business purposes and are periodically reviewed for relevance.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us via the information below. We will respond to your request to access or delete your information within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time, with significant changes notified on the Site. Your continued use after notification implies acceptance of the updated policy.

For additional privacy information, refer to the Office of the Australian Information Commissioner’s website.

Contact Information and Complaints

For inquiries, complaints, or further information about our Privacy Policy, contact our Privacy Officer at support@gradcut.com.